Skip to main content

Washing Machines

Register your appliance

Explore your appliance

dishwasher

Popular troubleshooting washing machine issues

My Hotpoint washing machine is noisy and unstable

If your Hotpoint washing machine appears noisy or unstable when using it for the first time it’s possible the installation has not been completed properly.

Please ensure the protective brackets or bolts (used for transportation) have all been removed before using your washing machine. You can keep them should you wish to transport your appliance again in the future.

Full instructions on how to do this can usually be found on the first few pages of your user handbook – user manuals are also available to download here

If you need further assistance please call Hotpoint customer service on 0818 313 413 .

My Hotpoint washing machine is leaking

As part of the manufacturing process we thoroughly test your washing machine to ensure that it will not leak from any internal components after you have installed it.

Any leaking before or during its first use is most likely due to water still remaining in the washing machine following this testing process.

Further checks can be easily carried out. Firstly, we would recommend checking the fill hose, drain hose and mains plumbing for leaks. Take care to check the fill hose connection to your washing machine and to the mains plumbing (taps) are secure.

It’s also possible for a leak to appear from your detergent dispenser, which can be caused by excessive water pressure or the washing machine has not been levelled properly during installation. You can raise the front of the appliance by adjusting the feet at the front of the machine.

We would also recommend double checking the water supply hose connections (at both ends) as well as checking the drain hose during the pump out process.

If you need further assistance please call Hotpoint customer service on 0818 313 413 .

There is a smell coming from my Hotpoint washing machine

There are a number of reasons that could cause your washing machine to smell. The most common causes are:

Consistent washing at low temperatures – means that bacteria and undissolved detergents can build up, causing your machine to smell.

We would recommend running your machine at 90 degrees using some biological detergent to help destroy the build up of bacteria and detergents. You can also run a 90 degree service wash monthly using our Limescale & Detergent remover which will hygienically clean your machine, and prevent the smell reoccurring.

You should also check if your washing machine drain hose connects to your under sink plumbing. If so, ensure this is clean and free from any blockages. For more information on the Limescale & Detergent Remover – click here If you need further assistance please call Hotpoint customer service on 0818 313 413 .

My Hotpoint washing machine is stopping mid cycle

Please note it is quite normal for a small amount of water or conditioner to remain in the fabric conditioner compartment at the end of each wash cycle.

If your machine fails to remove the fabric conditioner from the appropriate compartment, it is likely there is a blockage within the detergent dispenser itself.

We recommend you remove the detergent dispenser drawer and clean using hot soapy water to remove any blockages and re-try the wash process. It is possible a partial blockage was caused from some unused conditioner.

Remember some concentrated conditioners need to be diluted by mixing them with water prior to the start of the programme.

Finally check that the feet are level and the Hotpoint washing machine is not too low at the front as this could prevent the fabric conditioner being rinsed away.

If you need further assistance please call Hotpoint customer service on 0818 313 413 .

Download your manual

Common error codes for washing machines

F01 - Electronic circuit board fault

Issue: Washing machine is not operating – some or all functions are not selectable.

Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again. If the fault remains, please call our customer service centre to book an engineer on: 0818 313 413

F03 - Temperature sensing fault

Issue: Washing machine not heating on wash or dry settings.

Advice: We recommend you call our customer service centre to book an engineer on: 0818 313 413

F05 - Waste pipe blockage or pump issue

Issue: Washing machine door will not open / the door can be opened but water remains inside the drum.

Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing. If none of the above solutions work, it is likely you have a pump failure and will need further assistance. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0818 313 413

F06 - Door lock fault

Issue: Washing machine door cannot be opened or closed / when the door is closed the machine the programme will not start.

Advice: If your washing machine door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0818 313 413

There is a safety notice for Washing Machines, please check here

Keep your washing machines in tip top condition

Shop by parts to maintain a healthy appliance or keep it looking showroom quality with our Hotpoint care products.

×

Book a repair

Close

Which warranty plan are you on?

Tell us so we can make sure you get through to the right people

1 year free manufacturing warranty

Other extended warranty provider

My machine is
out of
warranty

I am not sure which plan I am on

Back

Book a repair

×

1 Year Manufacturing warranty

Your machine is still under warranty from Hotpoint.

Call us today to arrange a suitable day and time to repair your appliance.

Need more help?

0818 313 413

Call centre is available between

8:30am - 8pm Monday to Friday

8:30am - 5:30pm Saturday

9:30am - 3:30pm Sunday

Back

Book a repair

×

Other extended warranty providers

If you have another plan type, please refer to your plan provider to book in a repair

Back

Book a repair

×

My machine is out of warranty

Your machine is out of warranty from Hotpoint

Call us today, and talk to on of our friendly advisers, who can
talk through the best options for you.

Need more help?

0818 313 413

Call centre is available between

8:30am - 8pm Monday to Friday

8:30am - 5:30pm Saturday

9:30am - 3:30pm Sunday